Delivery Information - PLEASE READ

If you have made an order, you are agreeing to ALL terms set out in these pages

Out of Stock Items - We will substitute your item for an alternative in the unlikely event that your product is out of stock, by ordering you are agreeing to these terms. If you have an item missing and no substitute has been made we will ship this out as soon as stock becomes available.

All orders are shipped from within the UK, We are open 6 days a week, and we only ship orders between Monday to Friday (working days). We need some days off too :-)

ALL ORDERS ARE SHIPPED THE SAME OR FOLLOWING WORKING DAY AFTER PAYMENT HAS BEEN RECEIVED.

We cannot be held accountable if incorrect or insufficient shipping information was provided. Be sure there are no Typing Errors. Once your order is confirmed you CAN NOT change or request for it to be shipped to a different address. We are not responsible for items not arriving to you, we will not accept ANY responsibility for this and we will NOT replace lost orders, seized orders or claims of wrong items sent, this won't happen unless both parties agree prior to the pack being shipped. Our advise, PAY FOR THE TRACKING/SIGNED FOR POSTAGE 

UK DOMESTIC SHIPPING
ALL UK orders are shipped the same or following working day after payment has been received, via Royal Mail First class delivery unless the other postage (Special delivery) is paid for at checkout. Tracking numbers will be kept on record too.

INTERNATIONAL SHIPPING 
We ship to ALL international destinations and provide all international orders with tracking numbers, provided you have selected the tracked option. The tracked option will either be Air-Sure or International Signed-For.

We advise countries like Australia, Canada, New Zealand, Norway, South Korea and Brazil to use the REGULAR AIRMAIL option, as this method tends to have the highest rate of success in clearing customs. However this is your choice!

Depending on your location you can expect to receive your order anywhere between 1-12 working days. Below is an estimate of how long you will wait once your order has been shipped (excluding busy holiday periods):

UK: 2-5 working days dependant on postal service used

During Back Friday and Christmas sales please allow delivery times to be upto 3 days longer. 

Western Europe: 2-5 working days

Eastern Europe: 3-5 working days
USA East Coast: 3-7 working days
USA West Coast: 5-10 working days
Canada: 5-10 working days
South America: 7-10 working days
Australia: 7-12 working days
New Zealand: 7-12 working days
Asia: 10-12 working days

We DO NOT under any circumstances take responsibility for Customs seizures! We also do not take any responsibility for delivery's damaged, delayed or lost by international postal services outside of the UK. We are however happy to reship is seizures do occur.

REFUNDS

UKA will only refund orders that have not arrvied in the specified time period, if a situation occurs where you no longer need the item, please email us for an exchange or credit (before dispatch has happened).

GUEST ACCOUNTS

Some guest accounts (we always advise making an account when ordering for the first time) will not receive and order number - if this happens to you, please email us the name used and the date the order was made - this will let us manually find your order number, without that information we cannont ship your order out. Thanks.

PLEASE DO NOT ASK IF YOUR ORDER HAS BEEN SHIPPED YET. YOUR ORDER STATUS WILL BE UPDATED TO ''SHIPPED'' AND YOUR TRACKNIG NUMBER WILL BE EMAILED TO YOU ONCE YOUR ORDER HAS BEEN SHIPPED. AFTER THIS POINT WE DO NOT HAVE ANY INFORMATION REGARDING YOUR ORDER.